/* Formulario PQR: superficie blanca, campos claros, ritmo de dos columnas. */

.pqr-form-card {
  background: #fff;
  border: 1px solid var(--pv-hair, rgba(20, 24, 30, .07));
  border-radius: 22px;
  box-shadow: var(--pv-lift, 0 12px 32px -18px rgba(16, 22, 30, .28));
  padding: clamp(22px, 3.4vw, 46px);
  margin-top: clamp(18px, 2.6vw, 30px);
}
.pqr-form-card > h2 {
  margin: 8px 0 6px;
  font: 800 clamp(1.35rem, 2.4vw, 2rem)/1.15 'Manrope', sans-serif;
  letter-spacing: -.035em;
  color: #141418;
}
.pqr-form-card > p.pqr-lead {
  margin: 0 0 clamp(20px, 2.4vw, 28px);
  max-width: 62ch;
  color: #4b5563;
  font: 400 .95rem/1.65 'DM Sans', sans-serif;
}

.pqr-form {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 18px 20px;
}
.pqr-form .full { grid-column: 1 / -1; }

.pqr-field { display: flex; flex-direction: column; gap: 7px; min-width: 0; }
.pqr-field > label {
  display: flex;
  align-items: center;
  gap: 8px;
  font: 700 .74rem/1.2 'Manrope', sans-serif;
  letter-spacing: .04em;
  text-transform: uppercase;
  color: #2c333d;
}
.pqr-field > label .req { color: var(--pv-red, #e60012); }
.pqr-field > label .fi { width: 16px; height: 16px; flex: 0 0 auto; color: var(--pv-red, #e60012); }
.pqr-form-card > .zone-kicker { display: inline-flex; align-items: center; gap: 9px; }
.pqr-form-card > .zone-kicker .fi { width: 18px; height: 18px; flex: 0 0 auto; }

.pqr-field input,
.pqr-field select,
.pqr-field textarea {
  width: 100%;
  padding: 13px 15px;
  border: 1px solid var(--pv-hair, rgba(20, 24, 30, .09));
  border-radius: 12px;
  background: var(--pv-soft, #fafbfc);
  font: 400 .93rem/1.5 'DM Sans', sans-serif;
  color: #141418;
  transition: border-color .25s ease, box-shadow .25s ease, background .25s ease;
}
.pqr-field textarea { min-height: 148px; resize: vertical; }
.pqr-field input::placeholder,
.pqr-field textarea::placeholder { color: #9aa2ad; }
.pqr-field input:hover,
.pqr-field select:hover,
.pqr-field textarea:hover { border-color: rgba(20, 24, 30, .18); }
.pqr-field input:focus,
.pqr-field select:focus,
.pqr-field textarea:focus {
  outline: none;
  background: #fff;
  border-color: var(--pv-red, #e60012);
  box-shadow: 0 0 0 4px rgba(230, 0, 18, .1);
}
.pqr-field select {
  appearance: none;
  background-image: linear-gradient(45deg, transparent 50%, #7a828d 50%), linear-gradient(135deg, #7a828d 50%, transparent 50%) !important;
  background-position: calc(100% - 20px) calc(50% + 2px), calc(100% - 14px) calc(50% + 2px) !important;
  background-size: 6px 6px, 6px 6px !important;
  background-repeat: no-repeat !important;
  background-color: var(--pv-soft, #fafbfc);
  padding-right: 40px;
  cursor: pointer;
}
.pqr-field:focus-within select { background-color: #fff; }

/* Mensaje de error por campo */
.pqr-hint {
  display: none;
  align-items: center;
  gap: 6px;
  font: 500 .76rem/1.35 'DM Sans', sans-serif;
  color: var(--pv-red, #e60012);
}
.pqr-field.is-invalid .pqr-hint { display: flex; }
.pqr-hint .fi { width: 14px; height: 14px; flex: 0 0 auto; stroke-width: 2; }
.pqr-field.is-invalid input,
.pqr-field.is-invalid select,
.pqr-field.is-invalid textarea {
  border-color: var(--pv-red, #e60012);
  background: rgba(230, 0, 18, .03);
}

/* Adjuntos */
.pqr-file {
  display: flex;
  align-items: center;
  gap: 14px;
  flex-wrap: wrap;
  padding: 16px;
  border: 1px dashed rgba(20, 24, 30, .18);
  border-radius: 14px;
  background: var(--pv-soft, #fafbfc);
  transition: border-color .25s ease, background .25s ease;
}
.pqr-file:hover, .pqr-file.is-over { border-color: rgba(230, 0, 18, .45); background: #fff; }
.pqr-file input[type="file"] { position: absolute; width: 1px; height: 1px; opacity: 0; }
.pqr-file .pick {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  padding: 10px 18px;
  border: 1px solid rgba(20, 24, 30, .14);
  border-radius: 999px;
  background: #fff;
  font: 700 .78rem 'Manrope', sans-serif;
  color: #141418;
  cursor: pointer;
  box-shadow: 0 1px 2px rgba(16, 22, 30, .05);
  transition: transform .25s ease, border-color .25s ease;
}
.pqr-file .pick:hover { transform: translateY(-2px); border-color: rgba(230, 0, 18, .35); }
.pqr-file .pick .fi { width: 15px; height: 15px; color: var(--pv-red, #e60012); }
.pqr-file .file-name { font: 500 .84rem 'DM Sans', sans-serif; color: #6b7280; }
.pqr-file .file-note { flex: 1 1 100%; font: 400 .76rem 'DM Sans', sans-serif; color: #8b929c; }

/* Consentimiento */
.pqr-consent {
  display: flex;
  align-items: flex-start;
  gap: 11px;
  font: 400 .84rem/1.55 'DM Sans', sans-serif;
  color: #4b5563;
}
.pqr-consent input { width: 18px; height: 18px; margin-top: 2px; flex: 0 0 auto; accent-color: var(--pv-red, #e60012); }
.pqr-consent a { color: var(--pv-red, #e60012); }

/* Acciones */
.pqr-submit-row {
  display: flex;
  align-items: center;
  gap: 16px;
  flex-wrap: wrap;
  padding-top: 4px;
  border-top: 1px solid var(--pv-hair, rgba(20, 24, 30, .07));
  margin-top: 4px;
}
.pqr-submit-row > p { margin: 0; font: 400 .78rem/1.5 'DM Sans', sans-serif; color: #8b929c; max-width: 44ch; }
.pqr-send {
  display: inline-flex;
  align-items: center;
  gap: 9px;
  margin-top: 18px;
  padding: 15px 30px;
  border: 0;
  border-radius: 999px;
  background: var(--pv-red, #e60012);
  color: #fff;
  font: 800 .84rem 'Manrope', sans-serif;
  letter-spacing: .01em;
  cursor: pointer;
  position: relative;
  overflow: hidden;
  isolation: isolate;
  box-shadow: 0 16px 34px -18px rgba(230, 0, 18, .8);
  transition: transform .28s ease, box-shadow .28s ease;
}
.pqr-send::after {
  content: "";
  position: absolute;
  inset: 0 auto 0 -60%;
  z-index: -1;
  width: 45%;
  background: linear-gradient(100deg, transparent, rgba(255, 255, 255, .38), transparent);
  transform: skewX(-18deg);
  transition: left .55s ease;
}
.pqr-send:hover::after { left: 130%; }
.pqr-send:hover { transform: translateY(-2px); box-shadow: 0 22px 44px -20px rgba(230, 0, 18, .85); }
.pqr-send:active { transform: translateY(0) scale(.99); }
.pqr-send .fi { width: 17px; height: 17px; transition: transform .28s ease; }
.pqr-send:hover .fi { transform: translateX(3px); }

/* Confirmación */
.pqr-done {
  display: none;
  align-items: flex-start;
  gap: 14px;
  margin-top: 20px;
  padding: 18px 20px;
  border: 1px solid rgba(31, 157, 85, .28);
  border-radius: 14px;
  background: rgba(31, 157, 85, .06);
  font: 500 .9rem/1.55 'DM Sans', sans-serif;
  color: #1c6b41;
}
.pqr-done.is-on { display: flex; }
.pqr-done b { display: block; font: 800 .95rem 'Manrope', sans-serif; margin-bottom: 3px; color: #14532d; }
.pqr-done > .fi {
  width: 22px; height: 22px; flex: 0 0 auto; margin-top: 1px;
  padding: 3px; border-radius: 50%;
  background: rgba(31, 157, 85, .14); color: #1f9d55; stroke-width: 2.4;
  box-sizing: content-box;
}

/* Panel lateral de apoyo */
.pqr-aside {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));
  gap: 16px;
  margin-top: clamp(18px, 2.4vw, 26px);
}
.pqr-aside article {
  background: #fff;
  border: 1px solid var(--pv-hair, rgba(20, 24, 30, .07));
  border-radius: 16px;
  padding: 20px;
  box-shadow: var(--pv-lift, 0 12px 32px -18px rgba(16, 22, 30, .28));
  transition: transform .3s ease, box-shadow .3s ease;
}
.pqr-aside article:hover { transform: translateY(-3px); }
.pqr-aside b {
  display: block;
  margin-bottom: 6px;
  font: 800 .84rem 'Manrope', sans-serif;
  color: #141418;
}
.pqr-aside p { margin: 0; font: 400 .84rem/1.6 'DM Sans', sans-serif; color: #5b6472; }
.pqr-aside span {
  display: inline-flex;
  margin-bottom: 12px;
  width: 38px; height: 38px;
  align-items: center; justify-content: center;
  border: 1px solid var(--pv-hair, rgba(20, 24, 30, .08));
  border-radius: 12px;
  background: linear-gradient(180deg, #fff, #f6f7f9);
  color: var(--pv-red, #e60012);
  font-size: 17px;
}
.pqr-aside > article > .fi {
  display: block;
  width: 38px; height: 38px;
  margin-bottom: 12px;
  padding: 9px;
  border: 1px solid var(--pv-hair, rgba(20, 24, 30, .08));
  border-radius: 12px;
  background: linear-gradient(180deg, #fff, #f6f7f9);
  color: var(--pv-red, #e60012);
  box-shadow: 0 6px 14px -10px rgba(16, 22, 30, .5);
  box-sizing: border-box;
}
.pqr-aside a { color: var(--pv-red, #e60012); }

@media (max-width: 720px) {
  .pqr-form { grid-template-columns: 1fr; }
  .pqr-form-card { border-radius: 18px; }
}

/* Error de envío (sin conexión): reintentar o WhatsApp, sin abrir el correo. */
.pqr-done.is-error { border-color: rgba(230, 0, 18, .28); background: rgba(230, 0, 18, .05); color: #8a1c24; }
.pqr-done.is-error b { color: #7a0009; }
.pqr-done.is-error > .fi { background: rgba(230, 0, 18, .12); color: #e60012; }
.pqr-retry { display: flex; flex-wrap: wrap; gap: 10px; margin-top: 12px; }
.pqr-retry button, .pqr-retry a {
  display: inline-flex; align-items: center; min-height: 40px; padding: 0 18px; border-radius: 999px;
  font: 800 .84rem 'Manrope', sans-serif; text-decoration: none; cursor: pointer;
}
.pqr-retry button { border: 0; background: #e60012; color: #fff; }
.pqr-retry a { border: 1px solid rgba(31, 157, 85, .4); background: #fff; color: #1f9d55; }
.pqr-send.is-sending { opacity: .75; cursor: wait; }

/* Aviso de terminación del contrato: visible al elegir "Cancelación del servicio". */
.pqr-cancel-note{grid-column:1/-1;font-family:"DM Sans",sans-serif;display:flex;gap:12px;align-items:flex-start;padding:14px 16px;border:1px solid #f4c7cb;border-left:3px solid #e60012;border-radius:12px;background:#fff5f6;color:#3d4756;font-size:.9rem;line-height:1.55}
.pqr-cancel-note[hidden]{display:none}
.pqr-cancel-note .fi{flex:0 0 auto;width:20px;height:20px;margin-top:1px;color:#e60012}
.pqr-cancel-note p{max-width:none;margin:0;font:inherit;color:inherit}
.pqr-cancel-note b{color:#161b25}

/* Texto fijo bajo el formulario: plazo, silencio positivo y recursos (Res. CRC 5050). */
.pqr-rights{margin-top:22px;padding:18px 20px;border:1px solid #e5e8ed;border-radius:14px;background:#fafbfc;font:400 .86rem/1.6 "DM Sans",sans-serif;color:#3d4756}
.pqr-rights p{margin:0 0 8px}
.pqr-rights p:last-child{margin-bottom:0}
.pqr-rights b{color:#1c2330}
.pqr-done .rad-data{display:grid;grid-template-columns:auto 1fr;gap:2px 12px;margin:8px 0 10px;color:#1c2330}
.pqr-done .rad-data dt{font-weight:700}
.pqr-done .rad-data dd{margin:0}